Rules & Complaints

DAVID PLUCK (NORTH WEST) LTD

BETTING RULES

PREVIOUS RULES CANCELLED – UPDATED 2/9/2026

Subject to these Rules we accept commissions for all Meetings under the British Horseracing Authority (BHA), Irish Horseracing Regulatory Board (IHRB) and Greyhound Board of Great Britain (GBGB) Rules providing in each case the programmes and results appear regularly in the ‘Racing Post’ or broadcast over Satellite Information Services (SIS), TRP, or terrestrial services. Commissions for Horse or Greyhound Meetings not covered by the above will be accepted only if so announced by means of Press advertisements or notices displayed in our offices.

Bets are governed by the version of these Rules in force at the time the bet is placed. Each version of these Rules is dated, and copies of previous versions are retained and are available on request from Head Office.

It is your responsibility to ensure that you are familiar with these Rules. By placing a bet at the counter, on a gaming machine or on our self-service betting terminals you accept these Rules applying to your bet (including any applicable daily or maximum payout limits detailed in section 3 – Maximum Payout Limits). Copies of these Rules are available on request in every shop and are published at davepluck.co.uk.

All bets are treated strictly on their merits and client’s instructions will be adhered to as written. No plea of precedence will be accepted.

We do not cover all sporting events and markets for betting purposes. Should a bet be inadvertently accepted on one such event, it will be void. It is up to the client to ensure it is a valid betting event when placing the bet (i.e. by requesting the odds to ensure they are available).

We do not accept bets by fax, email, telephone or text, and any placed through office letterboxes will be treated as voids, win or lose.

Where a bet is accepted on another company’s betting slip, settlement will be subject to these rules and no plea of precedence will be accepted.

We reserve the right to pay any winnings by cheque, and we will require photo ID with a current residential address for such a cheque. Cheques will be made out to the person who placed the bet in shop, with identity confirmed from the photo ID and CCTV.

Any deviation of these rules or terms will be announced by means of a press advertisement or notice displayed in our offices and published at davepluck.co.uk.

We reserve the right to undertake security measures to ensure the validity of any bet, occasionally causing payment to be delayed. Where a payout is delayed for verification (including verification of large wins), we will tell the customer why, and will complete our checks as quickly as reasonably possible.

Our current data suppliers are BTC, SIS, TRP, the Tote, Optima and the Press Association. There may be occasions when external suppliers are also used, and these will be advised accordingly.

1 COMPLAINTS AND DISPUTES

(a) Stage 1 – In shop. If you have a query or complaint, please raise it with our counter staff, who will try to resolve it straight away.

(b) Stage 2 – Management. If you remain unhappy, ask our staff to refer the matter to the shop manager or an area supervisor. We aim to respond within five working days.

(c) Stage 3 – Head Office. If you remain unhappy, contact Head Office by email at ho@davepluck.co.uk or by telephone on 0151 666 9234. We will acknowledge your complaint within five working days and aim to issue our final written response within 15 working days of receiving all the information we need.

(d) Independent adjudication. If you are not satisfied with our final response, or eight weeks have passed since you first complained to us, you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS), the independent alternative dispute resolution (ADR) provider for betting disputes: www.ibas-uk.com / 020 7347 5883. As a member of the IBAS scheme we will abide by any decision IBAS reaches, and we aim to provide IBAS with any data it requests within five working days.

(e) Scope. IBAS adjudicates on the settlement of bets and the application of these Rules. Complaints about responsible gambling, self-exclusion or the way we have carried out our regulatory duties should be raised with us in the same way; you may also contact the Gambling Commission (www.gamblingcommission.gov.uk), which regulates us. Our Gambling Commission account number is 2108.

(f) This procedure is free of charge. A copy is available on request at any counter and at davepluck.co.uk.

2 CONDITIONS OF ACCEPTANCE

(a) We reserve the right to refuse a bet at the time it is offered and to declare void any selection processed after the off of the event, or any bet which contravenes the rules. For these purposes, the ‘off’ of an event is the official off time as recorded by our data suppliers (SIS/TRP), and the time a bet is struck is the time recorded by our electronic till system. In the event of a dispute, these records govern. Racing bets will have a short leeway applicable after the off time to allow bets to be placed of the following:

Horse races under 4 furlongs – no leeway

Horse races 4 furlongs to under 1 mile – 4 seconds

Horse races 1 mile inclusive – 2 miles inclusive – 8 seconds

Horse races over 2 miles – 12 seconds

All greyhound races, and all virtual races – 3 seconds

Should any event of significance occur within the leeway (for example, a selection refusing to run, getting left in stalls, or the field jumping the first obstacle), then no leeway will stand for that race.

In multiple or accumulative bets, void selections will be treated as non-runners.

(b) In the event of a bet giving rise to a dispute which cannot be settled between the customer and ourselves, it is agreed that the matter will be submitted to IBAS and the decision given by the appropriate body shall be final and binding upon both parties.

(c) It is accepted that any instructions issued by means of a press advertisement or by way of a notice displayed in our betting offices are to be read as being part of our Rules. The same applies to instructions published at davepluck.co.uk.

(d) Claims in respect of winnings can be made with a valid, and undamaged betting slip up to 18 months after placement. Any bet slips exceeding this age will not be payable.

If slip damage means part of the slip is not readable, or details cannot be verified, it shall be treated under the Lost Ticket rules in section 32.

(e) Doubles, Trebles and Accumulators are accepted Win and Each Way in our offices. Each Way Doubles, trebles etc., are calculated on a win to win, place to place basis, except where a client gives clear written instructions that their bet is to be settled by the equally divided method. We do not accept equally divided on Lucky bets. Any taken in error will be settled as each way.

(f) To be valid, all bets in our shops must be processed through our shop till system prior to chosen event starting or placed on Self Service Betting Terminals subject to terms and conditions which can be found on the terminals (see Section 33).

(g) Where we offer trading concessions additional to the trading terms on display in these rules, they are subject to any limits as advertised. Greater SP concession is offered on selected races, subject to terms displayed in individual offices. Amended result concession is offered on all bets and to all stakes. Amended result concession does not apply to the Grand National. Amended result does not apply to winning distances or winning favourites markets. Amended result does not apply if a horse weighs out light or takes the wrong course. (See also Rule 2(k), Section 23, and the maximum additional bonus in Section 3.)

(h) In the event that no Starting Price is returned on any race, horses or greyhounds, all SP bets will be settled at tote odds and be subject to the rules applicable to tote bets. Any bets on unnamed favourites in such races will be void and treated as non-runners. An industry SP is counted as an SP.

(i) We reserve the right to refund void stakes by cheque.

(j) The maximum total stake we will accept on any one betting slip is £9,999.99. Stakes of £10,000 or more may only be accepted with the prior approval of senior management and are subject to customer due diligence checks under our anti-money laundering procedures.

(k) Where there is an error made by the judge, and a wrong position is called, the company reserve the right to pay out only on the correct result. This is separate from the Double result offer. However, we would like to point out to clients that should any payment be made prior to the decision being changed, the company will not seek to reclaim any amounts paid.

(l) No bet is accepted until we have received the full stake amount and we have provided you with a valid receipt confirming that the bet has been accepted by us. We reserve the right to refuse to accept the whole or part of any bet.

(m) Winnings may be collected at any branch of DPNW provided the paying branch is able to confirm the bet details with the branch where the bet was placed. On occasions it may be necessary for the bet to be collected only at the branch where it was placed. Daily maximum payout limits apply per customer across all our shops combined (see Section 3).

(n) Mark Sense slips must be marked clearly, as indicated on the relevant slip for the event. It is customer’s responsibility to check bets taken on mark sense quick slips, and in the case of any selections not picked up or any mark picked up as selection, then the customer must notify the staff straight away. It is the customer’s responsibility to check the receipts as bets cannot be changed after bet has started. The bet will be settled on selections as verified by our electronic till system. Bets cannot be altered after an event has started.

Minimum and maximum stakes, where they apply, are printed on the coupons. If insufficient cash is received, settlement will be in proportion to what the stake should have been.

(o) We do not offer cash out on any bets placed over the counter. SSBT bets may offer cash out. Cash out on SSBT bets is a facility provided and controlled by the terminal supplier: its availability can vary between events and markets and may be suspended at any time, and bets should not be placed on the expectation that cash out will be offered. Where a cash-out offer is accepted, the value shown at the time of acceptance is final.

(p) Age. It is illegal for anyone under 18 to gamble. Any bet found to have been placed by a person under 18 is void: winnings will not be paid, and the stake will be returned once age has been verified.

(q) Errors in settlement. If a bet is settled incorrectly under these Rules, the settlement will be corrected, whether the error favours us or the customer. Underpayments will be paid on presentation of the slip or receipt within the claim period in Rule 2(d). Where an amount has been overpaid in error, we may ask for it to be returned or deduct it from other winnings due to the same customer, except where these Rules state otherwise (see Rule 2(k)).

(r) Conflicting stake amounts. The amount written against a selection governs the bet for that selection. Where the total stake written on the slip differs from the sum of the amounts written against the selections, the amounts written against the selections apply. Where the money received is less than the total of the amounts written, the bet will be settled throughout as written and in proportion to the money received, under Rule 4(l). Where the money received is more than the total of the amounts written, the excess is void and will be returned: it does not form part of any bet and no winnings are payable on it. The money received is the amount recorded on our electronic till system at acceptance, as shown on the receipt, and it is the customer’s responsibility to check the receipt at the time. A customer may cancel and rewrite the bet to correct a stake discrepancy provided this is done before the off and no odds have been taken on the bet; otherwise the bet will be settled as set out above. Stakes cannot be increased, reduced or otherwise adjusted once the event has started (see Rules 2(n) and 7), and any stake adjustment made in error after the off will be disregarded, with the bet settled as set out in this rule.

3 STAKE AND PAYOUT LIMITS

Stake Limits

We offer genuine NO LIMIT at starting price or Ante-post subject to a maximum payment of £100,000 to any one Client in respect of any one day’s betting for which full SIS/TRP Service is given during our normal office opening times (meaning the opening hours displayed at each shop).

We reserve the right to limit stakes at the time of bet placement.

How the limits apply: all maximum payout limits in this section apply per customer, per day, across all David Pluck shops combined and across all of that customer’s bets combined. Customers acting together as a group or syndicate (including bets placed on behalf of another person) are treated as one customer for these limits. Where a single bet includes selections from more than one category in the table below, the lowest applicable limit applies to the whole bet.

Please note the below limits specific to our Best Odds concession. Should the total stake of a bet exceed the limit, the remainder will be settled at the price taken.

Stakes

Singles – £100 E/W

Doubles/Trebles – £25 E/W

Multi Bets – £5 E/W unit stake

Bonus cap: where any concession or bonus (including Best Odds Guaranteed, the Double Result concession and speciality bet bonuses or consolations) increases the amount payable on a customer’s bets, the maximum additional amount payable from all concessions and bonuses combined is £1,000 per customer, per day. For example, if a concession would increase a payout by £1,400, £1,000 of the increase will be paid.

Stake splitting and abuse: where we have reasonable grounds to believe that a customer, or a group of customers acting together, has placed a series of bets in order to get around the stake or payout limits that apply to any bonus, concession or offer – including by splitting stakes across slips, tills or shops, combining the same selection or selections in a series of bets, or identifying the same selection in different ways (for example by name, racecard number, trap number or favourite status) – those bets will be settled at the odds available at the time without any bonus or concession being applied. References elsewhere in these Rules to an offer being ‘abused’ mean conduct of this kind.

The races offered will vary from shop to shop, and that day’s best odds races will be advertised in the shop daily. Applies to early prices and board prices. Take the price, and if the SP returns greater, we’ll pay you out at the bigger price.

For example, if you take a price of 3/1 and the selection wins with a Starting Price of 4/1, we pay you 4/1. If you take a price of 3/1 and the selection wins with a Starting Price of 2/1, we pay you 3/1.

Best Odds Guaranteed is available from open each day on selected UK and Irish horse races unless otherwise advertised by ourselves.

Bets must be placed on the day of the race to qualify.

The offer applies only to bets taken over the counter where the early price or board price has been taken. It does not apply to ante-post bets.

In the event of a Rule 4, we pay you at the bigger odds, after the Rule 4 deduction has been applied.

4 CLIENT’S INSTRUCTIONS

(a) Should a selection/selections be incorrectly spelt, the bet will be executed provided we are satisfied as to the identity of the selection/selections. However, if half of one horses or greyhounds name and half of another horse or greyhounds name is selected the stakes will be halved on each selection. E.g. client writes Red JACKET and both RED SHOE and BLACK JACKET are in the race then the stakes are split between each selection.

(b) Should a selection not be fully identified, i.e. BLUE written when Blue Oyster and Blue Bird are running then the stakes will be split.

(c) Where a selection cannot be determined, and a valid time is not stated, then in single bets the selection shall be taken as the favourite in the next race to go off after the acceptance of the bet (if a meeting is stated then it will be the next race at the meeting stated after acceptance).

(d) In multiple bets if no valid time is stated or a time is illegible, and the selection cannot be determined, then it will be treated as a non-runner.

(e) Where no selection can be determined but a valid time is stated then the favourite will be used, in both single and multiple bets. If a selection is named and numbered, and the number does not match the horse named, stakes will be split between the two selections.

(f) When a client times a horse for a race in which it is not engaged, and it is engaged in another race, then the bet will stand for the race in which the horse actually runs.

(g) Where a horse is doubly engaged the bet will be settled for the race it actually runs in, unless the client states the time of the race for which he wishes his bet to stand. (See also Section 5, which applies where a time is stated.)

(h) Should a bet be taken on a horse which runs twice in one day, then the bet will be executed on the first race that the horse runs in after acceptance of the bet, unless otherwise stated on the betting slip. If however, an alternative horse is given this will be taken as timing the commission for the race in which both horses are engaged.

(i) If a same named selection runs on the day, then the English or Irish runner will take preference over virtual or foreign race unless the bet clearly indicates which selection is required.

Example: Swift Grace 2.10 Ascot & Swift Grace 3.58 Virtual, the bet will go on the 2.10 Ascot unless bet clearly indicates which selection is required.

(j) The advertised time of races, the returns and the results as published in the ‘Racing Post’ will govern the settlement of all bets, palpable errors excepted (see Rule 8(b)). The instructions to the ‘first race’, ‘last race’, etc., will be determined by reference to the day’s programme as published in ‘Racing Post’ and, unless otherwise specified by the client, the instructions ‘through the card’ will be taken to refer to all the races at a meeting, horses or greyhounds, published in the advertised programme, e.g., should a client place a ‘Through the Card’ wager on any 7 race programme (for example) and write 15 doubles, the bet will be settled to 21 doubles and the stakes divided accordingly.

(k) Where a client gives an incorrect number of selections for a Yankee or similar bet, i.e. FIVE selections for a Yankee, a bet will be executed as a full cover (doubles upwards) on the number of selections given, and the stakes apportioned accordingly, where not enough selections are given, full cover to the requested unit stakes will be given and the excess returned.

(l) Where insufficient money is received to cover a wager or wagers on any slip, the bet or bets will be settled throughout as written and the total return will be apportioned to the amount staked, i.e. if £6.00 is staked for an £8.00 wager, the client will receive 3/4 of the total returns on that wager. Where a client’s total stake exceeds the instructions written, the excess will be refunded. Excess money received is void and will be returned: it does not form part of the stake and no winnings are payable on it. (See also Rule 2(r) – conflicting stake amounts.)

(m) Where more than one horse is backed in a race in doubles, trebles, etc., where they clash, stakes will be divided, i.e., in a Yankee when two selections run in the same race, where they come together half stakes will be put on each horse, the double becomes half stake singles, the treble becomes two half stake doubles, the fourfold becomes two half stake trebles. This rule also applies when a client selects the same horse twice.

(n) Where selections are written but no instructions appear indicating win or each way, then the bet will be settled as a win bet, irrespective of bet type or number of selections.

(o) In the event of an original wager being returned to the client in error with his receipt, the bet will be declared void unless independent photographic evidence exists of the contents of the original bet.

(p) A WALK-OVER constitutes a race.

(q) Suffixes denoting country of origin will be deemed to be part of the name when two or more horses with the same name are engaged on the same day. Bets will be settled as for the horse with no suffix if none has been written by the client.

(r) Where a client stipulates an alternative selection ‘if absent’, that selection must be in the same race as the original selection. Where an error has been made, that part of the bet will be declared void, win or lose.

(s) If a time (or time & meeting) stated, but no selection made, the fav will be inserted. If no valid time is stated then the selection will be the favourite in the next race to run.

(t) Time and meeting nominated:

1 – If time & meeting nominated and time does not match the meeting or any other meeting of the day the bet will go on next race at meeting nominated.

2 – If time & meeting nominated and time corresponds to another meeting horse or dogs then the bet will be settled on the time as written on slip unless the race at the time specified has already finished, at which point the bet will stand on the next race off at the named meeting. For example – a customer places a bet on the 3:34pm Swindon at 4:10pm. The only race at 3:34pm was at Portman Park. If the Portman Park race has not started, the bet will stand on this race. If it has started, the bet will stand on the next race off at Swindon.

3 – If selection is written in form of number and “T” on the slip but time does not match a dog race then the bet will stand as the number on slip for the nominated time on slip irrespective of the “T”.

(u) Where a time is stated, but no meeting determined, then the following order will stand:-

1. UK Racing
2. Irish Racing
3. Foreign Racing
4. SIS Virtual
5. Virtual Betting Channel (where applicable)

So if a bet is placed on number 2 in the 3:35, and there is a 3:35 Bath, 3:35 Limerick and 3:35 Deauville, all on SIS/Turf/Terrestrial, the bet would stand as for the 3:35 Bath. If the Bath race has already run, it would stand for the 3:35 Limerick, and so on.

If two races coming under the same category are classed as the correct race to be translated on, the stake will be split between the two – for example, should the slip indicate 2.30pm, and the only races going off at that time are at Longchamp and Munich, the stake will be split between the pair.

Match Bet Markets

As of 14/08/2023, these are not accepted through our over the counter till system. Any accepted in error are void, win or lose.

5 DOUBLE ENGAGEMENT/IDENTICAL NAMES

Where you time a horse, which is doubly engaged (entered for two races), it will be considered a bet for the race timed only. If the selection runs in the other race, it will be treated as a non-runner. The same principle will also apply when a horse, greyhound or virtual runner have identical names. If the bet is not timed and no qualifying price has been laid the bet will be settled in the following order of priority UK horse race, then Irish horse race, then greyhound race, then overseas horse race, then virtual race. Where no time is stated, the bet will be settled under Section 4.

6 EACH WAY BETTING

(a) Where there are fewer than 5 runners place money goes on to win.

(b) In horse races of 5, 6, or 7 runners we pay one-fourth the SP odds on the first two places.

(c) In horse races of 8 or more runners we pay one fifth the SP odds on the first 3 places except that.

(d) In handicaps of 12 to 15 runners inclusive we pay one quarter the SP odds on the first 3 places.

(e) In handicaps of 16 or more runners inclusive we pay one quarter the SP odds on the first 4 places.

(f) Place only betting is not accepted unless specifically advertised for a race. This does not include Tote betting.

(g) Selected units may advise revised place terms including when the favourite starts odds on. We reserve the right to settle each way bets at one sixth of the odds when the favourite starts at odds of 4/6 or lower. We reserve the right to settle each way bets at one seventh of the odds when the favourite starts out at odds of 1/2 or lower.

We do not accept equally divided on Lucky bets. Any taken in error will be settled as each way.

Extra Place Races

From time to time we may offer special each-way terms on individual races. When this occurs, we reserve the right to alter the standard place terms detailed in our rules (e.g. we may offer to pay out five places in a handicap with 16 or more runners but change the place terms to pay one fifth of the win odds rather than one quarter). Customers should check the place terms of a race whenever the number of places paid changes, particularly when we offer additional places.

For races where we are offering additional place terms:

Where 5 Places are offered on a race: If, due to non-runners and withdrawals, fewer than 16 runners take part we will pay 1/5 odds on 4 places. If fewer than 12 runners take part, then standard place terms will apply.

Where 4 Places are offered on a race: If, due to non-runners and withdrawals fewer than 12 runners take part then standard place terms will apply.

7 ALTERATIONS

Commissions once received cannot be altered or cancelled unless by mutual consent. This extends to all bets including those placed on Betting Terminals.

8 ERRORS IN TRANSMISSION AND PALPABLE ERRORS

(a) In the event of a mistake in the transmission of prices, results, or any other information either by SIS, PA or any relevant supplier, or its agents, or by any member of our staff, such a mistake giving rise to a claim for greater or lesser payment than would otherwise have been due, the bet will be settled at Starting Price.

‘Show’ prices, results, etc., displayed in our offices are relayed in good faith but we cannot be held responsible for mistakes and the foregoing rule will be strictly adhered to.

(b) Palpable errors. A palpable error is an obvious mistake in the price, terms or details of a bet, materially different from those genuinely available at the time the bet was struck. Examples include: a price displayed, keyed or printed incorrectly (for example 100/1 instead of 10/1); place or each-way terms offered that are obviously wrong for the event; a bet accepted for the wrong event or market; or settlement made against clearly incorrect information. Where a bet has been struck at a palpable error, the bet will be settled at the price or terms actually available at the time it was struck, as established from our electronic till records and our data suppliers’ records. If no fair price or terms can be established, the bet (or the affected part of it) will be void and the stake returned. This rule applies both ways: palpable errors will be corrected whether they favour us or the customer, and we will tell the customer as soon as reasonably possible after an error is identified.

9 BOARD PRICES

Any board price taken on a wager will apply to the selection throughout the slip. We do NOT lay ‘bar’ prices. Where a board price is requested, the current price for the chosen selection according to our electronic till system at time of acceptance will apply to the bet, irrespective of what is stated on the slip. It is the responsibility of the customer to request a price – selection will be settled at price as confirmed on our electronic till system at time bet registered on till – We do not accept prices for any American racing unless otherwise specified for selected meetings. Any prices taken in error on slips will be ignored and bets settled at SP.

10 PRICE RIGGING

Where there is evidence of price rigging either at Tote or Starting Price on horse or greyhound racing, we reserve the right to settle a Tote Bet at starting price or vice versa.

11 FAVOURITES

We accept bets on first and second favourites only. The favourite is the horse quoted in the official Starting Price Return at the shortest odds; the second favourite is the horse quoted at the next shortest odds. In any race where two horses are quoted at the same rate and this rate is shorter than that of any other horse in the race, then these two horses are joint first and second favourites. Where a client uses the word ‘favourite’ or ‘second favourite’ to indicate his selection, his stake will be invested on the horse or horses defined above. If two or more horses are thus selected, his stake will be divided and invested equally among each of the horses selected. Un-named favourites are accepted WIN ONLY: any place part of a commission on an un-named favourite goes on to win. We do not accept unnamed favourites at Tote odds: any bets so taken in error will be settled at SP Returns. In the event of the withdrawal of the returned favourite if not under orders bets on un-named favourites will be settled as non-runners, except in the case where more than one horse is returned as favourite, when the stake will be divided equally.

Should a favourite commission be received, and the meeting not nominated, it will be executed as per section 4.

Where the selection is untimed, but the meeting stated it will be taken as for the next race to be run after the time of acceptance. Where the selection is timed but the time and meeting do not match then see section 4.

Where no time or meeting is stated then the bet will be taken as for the next race to be run after acceptance of the bet. This rule also applies to Greyhound racing.

Where time and meeting is stated but no selection is made the stake money is invested on the favourite for that race or split according in the event of joint or co favourites.

Where no time but only the meeting is stated the stake money will be invested on the favourite in the next race at that meeting after acceptance of the bet.

Any bet marked non-runner = fav/2fav will be accepted Win Only. Any taken in error on each way bets will be settled as straight win bets.

For the winning favourites market (for example, over/under markets on the number or prices of winning favourites) bets are void if a meeting is not concluded. The exception to this is if the upper limit has been passed at the time of abandonment i.e. if the betting was for over 59, and 60 had been reached before abandonment then all bets would stand.

Where a favourite or second favourite is withdrawn and no new market is formed, bets on the unnamed favourite or second favourite will be treated as non-runners. Where joint favourites are returned and one is withdrawn, half of the stake will be void and the other half will stand on the remaining runner.

12 OWNER/TRAINER/JOCKEY MOUNTS

We do not accept commissions which request that all of a particular owner/trainer/jockeys runners in a day are combined in a bet (i.e. an accumulator of all of F.Dettori’s mounts in a day). If you wish to place a bet like this, you must identify each runner individually on the betting slip and place in that way.

This is separate from any markets for top owner/trainer/jockey.

13 WALK-OVERS AND VOID RACES

These count as a race, so that if a horse is entered twice in one day, walks over in the two o’clock race and later runs in a race at three o’clock, bets stand for the walk-over unless specifically timed.

Void races will be treated as non-runners for the purpose of calculating wagers. Thus a bet of fifteen doubles with one race declared void, resolves itself into five single bets and ten doubles. This also applies in the case where there are two meetings and one is abandoned. Please see our match bet rules (section 4) for an exception to this rule.

When races are named, as for instance first, second, or last race, they will be taken as placed in the days programme as printed in the ‘Racing Post’. Thus if £5 the last favourite is stated and the last race is cancelled or a walk-over the bet will be void.

14 ANY-TO-COME OR IF CASH

(a) When bets are made Any-to-come Each way singles, doubles, etc., and there is insufficient stake money in hand to cover all the selections, the win stake will be invested on the first single or double then the place stake on the first single or double and so on for all subsequent selections, in the order they are written.

(b) In deciding from which part of the bet the ‘any-to-come’ is to be applied, a drawn line will be read as indicating the end of the bet and the start of another.

(c) In the conditional part of an ‘any-to-come’ bet, if the stake is omitted the amount staked on the preceding selection will be invested.

(d) Obviously the returns from a selection in a race cannot go on to a selection in the same race.

(e) On betting slips, etc., any number of ‘X’s’ will be taken as ‘Up and Down’ single stakes only. If the clients require double stakes about, they must clearly state this fact.

(f) We do not accept UP AND DOWN bets which include Forecasts, if taken in error they will be made void.

(g) Except in ‘Up and Down’ bets the ‘Any to come’ part of a wager must be in a later event than the original selection(s) i.e. if a bet is accepted £1 to win a selection which runs at 2.30 ATC £1 win a selection which runs at 2.00 (or multiple bets which start before 2.30) then the ATC portion will be void. Please note we only accept singles in up and down. Any multiple selections will be settled with the ATC part ignored.

(h) Any-to-come bets are accepted, singles only.

(i) Any to come bets not accepted on any sports event.

15 IF LOSE AND STOP AT A WINNER

This type of commission will only be accepted provided the horses or greyhounds are down the card (in race order). For the purpose of settling this type of commission the words ‘if lose’ or ‘if win’ do not include for non-runners. Non-runners will be treated as a refund for that selection, but will not halt the bet.

16 TOTALISATOR BETTING – TOTE DIRECT

Tote bets must be placed on Tote mark sense slips – any taken on plain slips in error will be voided, win or lose.

Tote bets are governed by the rules found at: https://tote.co.uk/betting-terms-and-rules

17 FORECASTS

Subject to the following rules forecasts are accepted in singles, doubles, or as forecast patents. Any other forecast bet types are not accepted, and if taken in error will be declared void, win or lose.

In a forecast if the same selection is repeated, or if the selection runs in different races, then the stakes money will be split as win singles.

If a forecast contains a non-runner then the stake will be invested as a win single on the remaining selection.

Forecasts are accepted in races of three or more runners, and settled in accordance with the officially declared computer forecast returns. In the event of three selections being stated for a straight forecast bet, the forecast will be settled on the first 2 as written.

Unnamed first/second favourites are not accepted in forecast bets and if taken in error the forecast will be void.

Should only one horse finish a race, bets are settled as singles on the winning horse. Other forecast bets are losers.

We do not accept any bets worded as Against the Field, or With the Field (ATF/WTF). These need to be written longhand (i.e. 1 x 2, 1 x 3, etc).

18 TRICASTS

Select three horses or greyhounds to finish 1st, 2nd and 3rd in correct order.

Unnamed first/second favourites not accepted – any bets including an unnamed first/second favourite will be void.

Tricasts will be settled in accordance with official computer return.

Should selections for a Tricast include one non-runner, the stake will be invested as a computer straight forecast on the remaining two selections in the order written with the non-runner being discounted.

In the case of a combination tricast with a non-runner, the total amount will be settled as combination (reversed) forecasts on the remaining selections. Should selections for a tricast include two non-runners; the stake will be invested as a win single at starting price on the remaining selection.

If for any reason a tricast is accepted on a race which does not return a tricast dividend then the bet will be settled as a straight forecast on the first two selections named, and with combination tricast the bet will be settled as combination forecasts.

Tricasts are only accepted in singles. Tricast doubles and upwards are not accepted and if taken in error will be void. If a tricast contains selections in different races it will be voided.

Should only one horse finish a race, bets are settled as singles on the winning horse. Other tricast bets are losers.

19 LATE WITHDRAWALS, OBJECTIONS & RE-RUN RACES

Where a horse is withdrawn before coming under starters orders, or in the event of disqualification, wagers will be settled in accordance with Tattersalls Rules.

In the event of a horse race being re-run all commissions will stand for the re-run race.

Board prices taken on the original race will be cancelled and the bets settled at SP.

Horses which come under Starters Orders on the original race will be considered losers if not taking part in the re-run race, unless otherwise announced.

Tattersalls Rule 4(c) SCALE OF DEDUCTIONS

(a) 1/9 or shorter – deductions 90p in the £1

(b) 2/11 to 2/17 inclusive – deductions 85p in the £1

(c) 1/4 to 1/5 inclusive – deductions 80p in the £1

(d) 3/10 – 2/7 inclusive – deductions 75p in the £1

(e) 2/5 to 1/3 inclusive – deductions 70p in the £1

(f) 8/15 to 4/9 inclusive – deductions 65p in the £1

(g) 8/13 to 4/7 inclusive – deductions 60p in the £1

(h) 4/5 to 4/6 inclusive – deductions 55p in the £1

(i) 20/21 to 5/6 inclusive – deductions 50p in the £1

(j) Evens to 6/5 inclusive – deductions 45p in the £1

(k) 5/4 to 6/4 inclusive – deductions 40p in the £1

(l) 13/8 to 7/4 inclusive – deductions 35p in the £1

(m) 15/8 to 9/4 inclusive – deductions 30p in the £1

(n) 5/2 to 3/1 inclusive – deductions 25p in the £1

(o) 10/3 to 4/1 inclusive – deductions 20p in the £1

(p) 9/2 to 11/2 inclusive – deductions 15p in the £1

(q) 6/1 to 9/1 inclusive – deductions 10p in the £1

(r) 10/1 to 14/1 inclusive – deductions 5p in the £1

(s) If over 14/1 the liability would be unchanged

(t) In the case of 2 or more horses being withdrawn before coming under Starters Orders, the total deduction shall not exceed 90p in the £1.

20 GREYHOUNDS

Under the foregoing general rules and conditions and subject to any alterations to such rules given below we accept commissions for greyhounds whether by name or trap number.

Any bet accepted for any Greyhound racing cumulative Pool will be void.

We do not accept any Tote bets for greyhound racing unless placed on Tote Direct Mark Sense slips. If Greyhound tote bets are placed on plain slips, they will be void.

Each way betting – For greyhound commissions at starting price we pay one quarter the odds 1-2 for five, six or seven runners, and one-fifth the odds 1-2-3 for eight runners or above. Fewer than five runners the stake goes on to win. Unnamed favourites in greyhound racing are accepted.

We do not accept unnamed favourites in any forecast wager: any taken in error will be declared void.

Greyhound Forecasts and Tricasts – for meetings covered will be settled by the dividends returned from the track (which can be found on the Racing Post website too).

Where a bet is accepted for forecast doubles through the card and more races are run than the amount staked for, then the bet will be equally divided over the number of races run at the meeting. For example bets staked for eight races and there are ten races run, then the total will be divided up i.e. ten singles instead of eight or forty five straight forecast doubles instead of twenty-eight. We accept forecast singles, doubles and patents, and tricast singles only; any larger accumulative bets accepted in error will be void.

Bets struck after the official off of a greyhound race are void, subject to the three-second leeway in Rule 2(a), and we will not knowingly accept bets once the hare is running.

Re-run races – when a race is declared void and is re-run, all bets will stand for the greyhounds that take part in the re-run, but bets may be cancelled by mutual agreement. The prices returned on the re-run will rule the settling. Board prices laid in void races will not be valid for the re-run, and such bets will be settled at SP. A re-run greyhound race is taken in the order in which it was originally placed on the programme, and no notice is taken of the time of the re-run.

When a race is declared void and is not re-run, all bets on that race will be void, and will not count for any additional reserve race. If a bet is taken in error it will be declared void, win or lose.

21 ANTE POST

Ante post wagers are accepted at quoted prices, on the basis of all in, run or not, entered or not. This means in the event of a selection not running in the race, it will be declared a loser.

The only exceptions to the first paragraph are as laid down in Tattersalls rules which provide:-

Single ante post bets will be void if the race is abandoned, declared void, or if the conditions of the race are altered after bets are made. Single bets on a horse balloted out under British Horseracing Authority (BHA) rules will also be void. In any such cases, accumulative ante post bets will stand on the remaining legs, at the prices laid on the selections in those races, with a double becoming a single, treble becoming a double, etc.

Ante post bets will be settled at the place terms that apply when the bet is taken.

22 DEAD HEATS

In the event of a dead heat for first place, stake money on each horse will be divided by the number of horses in the dead heat. Full odds will be paid to the divided stake with the remainder of the money being lost.

In a dead heat for second place, place bets are settled to full stake if there are more than seven runners in the race.

If there are five, six or seven runners the backer gets full place odds to half his stake.

In a dead heat for third place with more than seven runners in the race and where only three places are paid, place bets are settled to full odds to half the stake if only two are involved in the dead heat. If four places are being paid place bets are settled at full place odds. In a dead heat for fourth place when four places are being paid place bets are settled at full odds to half the stakes, the other half being lost.

23 RULES OF BETTING

Tattersalls Rules of Betting will apply in situations not covered by the above Rules. All bets are subject to Deductions at the rate displayed in the Office in which the bet was placed. We cannot undertake to advise clients of any errors in their instructions or points on which they are at variance with our Rules although every effort will be made to do so when possible.

Our Double Result (amended result) offer applies to horse racing only (see Rules 2(g) and 2(k), and the bonus cap in Section 3).

24 SPECIALITY BETS

Lucky 15/31/63

Consolations apply to horse and dog racing only (real or virtual), for bets placed on the day of the event if prices taken, or SP. Ante-post bets are not included.

1 winner on a Lucky 15 will return double the odds on the win part of the bet.

1 winner on an all virtual racing Lucky 15 will return three times the odds on the win part of the bet.

1 winner on a Lucky 31 will return three times the odds on the win part of the bet.

1 winner on a Lucky 63 will return four times the odds on the win part of the bet.

4 winners on a Lucky 15 will return a 10% bonus on the win part of the bet.

5 winners on a Lucky 31 will return a 20% bonus on the win part of the bet.

6 winners on a Lucky 63 will return a 25% bonus on the win part of the bet.

Any bets containing selections other than horses or dogs (real or virtual), or ante post selections, will not qualify for any consolation or bonus.

For example, a Lucky 31 can be placed on 5 football matches, but no bonus or consolation will apply.

Union Jack

Consolations apply to horse and dog racing only (real or virtual), for bets placed on the day of the event if prices taken, or SP. Ante-post bets are not included.

2 winning trebles will return a 10% bonus to the win parts of the bets.

3 winning trebles will return a 20% bonus to the win parts of the bets.

4 winning trebles will return a 30% bonus to the win parts of the bets.

5 winning trebles will return a 40% bonus to the win parts of the bets.

6 winning trebles will return a 50% bonus to the win parts of the bets.

8 winning trebles will return a 100% bonus to the win parts of the bets.

Any bets containing selections other than horses or dogs (real or virtual), or ante post selections, will not qualify for any consolation or bonus.

For example, a Round Robin consisting of a mixture of horses, dogs and football will attract no bonuses at all.

Other Speciality Bets

We do not offer any bonuses or concessions on other bet types, with or without specially printed slips. This includes, but is not limited to, Yankee Bets and Forecast Doubles.

Where slips from another bookmaker are used, or where customers are using historical betting slips they have retained previously, our current rules will apply.

25 OVERSEAS BETTING

Bets will be accepted as long as runners, riders and results are printed in the Racing Post or specifically produced race cards displayed in our shops. Any bets inadvertently accepted that are outside this scope are automatically void win or lose.

Tote odds are accepted (including PMU) as long as the bet is placed on a Tote slip and it is able to be placed into the pool.

Bets not requesting the local tote/PMU will be settled at SP. Where an overseas race does not return a local SP, we will be provided with an SP by our suppliers. This will be provided by the broadcaster showing live pictures in shop for the meeting. So, a meeting being shown on SIS will use the SP provided by SIS, and a meeting shown on TRP will use the SP provided by TRP. These prices are provided to us via the BTC. Please note, supplier SP may vary from other prices quoted online, or the local tote returns.

Any exceptions for selected meetings will be advertised in the shop on the day of the race.

Placepots are accepted where available, using tote mark sense slips only. Any placepots written on plain slips will be voided, win or lose.

We do not accept prices on American races unless specified for selected meetings – any prices taken in error on slips will be ignored and bets settled at SP.

26 GENERAL

(a) These Rules are governed by the law of England and Wales.

(b) Any dispute about a bet will be dealt with under the complaints procedure in Section 1 and, where it cannot be resolved between us, by referral to IBAS, whose decision is final and binding on both parties (see Rule 2(b)).

(c) If any part of these Rules cannot be applied in a particular case, the remainder of these Rules will continue to apply.

(d) Where these Rules are silent, Tattersalls Rules of Betting and general industry practice apply (see Section 23).

27 FOOTBALL BETTING

General football betting rules

All bets will be settled as accumulators, based on the individual odds quoted on the coupon or advertisement, unless clearly stated by the client.

Permutations are accepted, provided instructions are clear and capable of only one interpretation. Any-To-Come, or ‘plans’, are not accepted and if taken in error will be void.

Selections for matches that kick off prior to the bet being accepted will be void. The exception to this will be where we offer ‘Betting in Running’ where the relevant price will stand at the time placed.

Where the venue of a match is reversed, or a match played on neutral ground, selections for that match will be void, unless the fact that it is being played on neutral ground is printed on the coupon, SIS screen or advertisement.

If an accumulator is reduced by ‘non-runners’ the remaining selections will be settled irrespective of the minimum detailed earlier.

The score at the end of ninety minutes play will be taken as the final result. (‘Ninety Minutes play’ denotes the period of play which includes injury-time but not scheduled extra-time or penalty shoot-outs.)

Should a match be abandoned prior to the completion of 90 minutes play, and the remaining minutes are not played at a later time on either of the next two days (local time), all markets will be void unless a winning market has already been established prior to the abandonment of the match, for example, first goalscorer, time of first goal, etc.

If a match is suspended or abandoned at the start and the remaining minutes are played at a later time on the same day, or at a later time on either of the following two days (local time), settlement will be based on the score at full time, once the remaining minutes have been completed, otherwise bets will be void, unless a winning market has already been established prior to the abandonment of the match, for example, first goalscorer, time of first goal, etc.

Where the outcome of the selection can be considered to affect or be dependent on another, these selections cannot be combined in multiple bets; if taken in error they will be settled as proportionate singles. This does not apply to ‘First Goalscorer – Correct Score Double’ bets (see below). ‘Double Result’ betting which constitutes the forecasted result of an individual match at half-time and full-time is accepted on all matches listed on coupon, screen or advertisement, the odds determined by a special half time/full time chart displayed in our offices unless advertised on coupon, screen or advertisement which will then supersede the chart. Singles and upwards accepted.

Where a football offer states ‘live match’, this applies to matches being shown live on BBC, ITV, Sky or TNT sports. It does not apply to matches being shown live on non-UK channels, or on a teams own channel.

Major leagues will take precedence if there are same named team playing on the same day. For example, if the bet states ‘Liverpool to win’, this will stand on Liverpool (UK) and not Liverpool (Uruguay) unless clearly stated.

For outrights we will follow official rulings.

If a tournament is deemed void by the official body, we will void all bets. An exception to this will be where a market has completed. For example: if a client backs Liverpool to win the league, and Liverpool have mathematically won the league at the point of the league being declared void, all bets on league winners will stand.

For bets ‘to qualify’, the outcome will stand on the official ruling regarding a team progressing to the next round. So for example, ‘Liverpool vs Atletico, Liverpool to qualify’ will stand on the UEFA ruling.

Football mark sense slips

Selections must be marked clearly, as indicated on the football coupon.

Settlement on mark sense slips will be at the price prevailing at the time the bet is placed and will govern settlement irrespective of the pre-printed odds shown on the coupons. Odds offered on the Bet Stations may differ to those available over the counter.

It is customer’s responsibility to check bets taken on mark sense quick slips, and in the case of any selections not picked up or any mark picked up as selection, then the customer must notify the staff straight away. It is the customer’s responsibility to check the receipts as bets cannot be changed after bet has started. The bet will be settled on selections as verified by our electronic till system. Bets cannot be altered after a game has started.

Minimum and maximum stakes, where they apply, are printed on the coupons. If insufficient cash is received, settlement will be in proportion to what the stake should have been.

Only matches listed on coupons, SIS screens or advertisements may be selected.

Bets are taken up to the official kick off time. Bets inadvertently taken up to 5 minutes after the kick off will stand provided no significant event has occurred (goal scored / penalty awarded / player sent off / etc). Should a game kick off earlier than scheduled then the actual kick off time will stand for settling purposes. The exception to this will be where we offer ‘Betting in Running’ where the relevant price will stand at the time placed.

Correct Score betting: Any other score not available on coupons or screens, price on application.

Goalscorer Betting: Extra time does not count. Should a match be abandoned before 90 minutes playing time has elapsed First Goalscorer bets will stand provided a goal has been scored. Last Goalscorer bets void. Own goals do not count for the settlement of first/last goalscorers.

First Goalscorer: Players taking no part or coming on after the first goal has been scored, stakes returned.

Last Goalscorer: A player who plays in any part of the official 90 minutes is deemed a ‘runner’ for last goalscorer purposes. Stakes returned on selections who take no part.

Each-Way Goalscorer: We do not offer ‘each way’ on first goal scorer. Any bets taken in error will be settled as anytime goal scorer at the appropriate odds.

To Score Anytime: A player who plays in any part of the official 90 minutes is deemed a ‘runner’ for score at anytime purposes. Stakes returned on selections who take no part.

Score a Hat-trick: Designated player must score three or more goals in the 90 minutes play only. If the match is abandoned bets are void unless your chosen player has already scored three or more goals. Player must take part at some point during the 90 minutes otherwise stakes are refunded.

First Goalscorer in play: This is treated as a regular first goal scorer bet, and bet will stand whether a first goal is scored or not.

Next Goalscorer in play: All bets will stand unless no next goal is scored, in which case the match is void. If a player is substituted before a next goal is scored, the bet is a loser.

All First and Last goalscorer betting will be settled according to the official result passed by the Press Association (the national agency which supplies match statistics and reports to the media) immediately after the match. Any subsequent amendment to P.A. records will be disregarded for betting purposes.

First Player to Score, correct score doubles: These will be settled as printed on our coupons or at the advertised odds. If a player is selected who comes on after the first goal is scored or does not take part in the match, the bet will be settled as a correct score single. Where a match is abandoned after the first goal is scored, the bet will be settled as ‘First Goalscorer’ single. In the eventuality of all goals in the match being own-goals, all bets will be settled as correct score singles. Where the name of the winning team has been omitted, and no qualifying price has been entered, the correct score will be considered as for the first goalscorers team.

‘Half Time Coupons’ are accepted, where a client predicts the results of a series of matches at half-time. Minimum and maximum number of selections are as detailed on the coupons.

We accept singles and upwards on outright betting, handicap betting and over/under goals betting, plus correct scores. These rules supersede any instructions on the coupon/football rules supplied by our printers.

Team to score both halves bets: Own goals count for settling these bets.

Game of two halves: This market is for highest scoring half. Own goals count for settling these bets.

To Score a Freekick: For betting purposes, a penalty does NOT count as a freekick.

Should a client write on a slip an incorrect match – i.e. Everton to beat Hull, when Everton are playing Arsenal then the bet will be void. Also, when a client writes a number of matches but doesn’t state which result they require the bet will be settled as a win on the first of the teams as written, regardless of home or away. For matches in knockout tournaments any bet that mentions ‘to qualify’ on slip will be settled on the team to progress to the next round at the relevant price.

In circumstances where a team name could be construed to be one of several, stakes would be split between those available unless the opponent for the game is clearly stated, or the country of the team in question.

Anytime Wincast

1. An Anytime Wincast requires you to select a player to score anytime and their team to win in a double. Bets will be settled at the combined odds advertised or displayed. Unless otherwise stated extra time does not count.
2. If the selected player does not start, but comes on at any time, then the bet stands.
3. If the selected player does not start, and takes no part in the match, then the bet will be settled as a single on the nominated team to win.

League Outright Betting

Market description: Predict the winner of a given league at the end of the season.

1. League winners will be determined by the official rules of the respective league. This includes a play-off or any other process which is used to determine the league winner.
2. If a team has points deducted by the official governing body, bets placed on this market will stand. Disqualifications/deductions following the Final day of the season will not change the result for the purposes of settling the bet.

Special offers

All special offers on football have max stakes & payouts as per our T&C’s as advertised on screens. The bonus cap and the stake splitting and abuse rule in Section 3 apply to all football offers.

28 NUMBERS BETTING

28.1 Scope

Numbers betting means a bet on the outcome of a draw run by an independent lottery operator. We accept numbers bets only on the events listed in the Numbers Betting Schedule at the end of this section. Where the event cannot be identified from the slip, or a bet is accepted on a lottery not listed in the Schedule, the bet is void.

28.2 Game formats are set by the lottery operator

Each lottery is run by an independent operator, which decides the valid number range, how many numbers are drawn, whether a bonus ball is drawn, and the days and times of its draws. We do not control these and may not receive advance notice of a change.

The Numbers Betting Schedule sets out, for each event we accept: the valid number range; the maximum numbers that may be selected; whether a bonus ball applies; the draw days; and our latest acceptance time. The Schedule is displayed in every shop, published at davepluck.co.uk and available on request. It is dated, and is updated whenever an operator changes the format of a draw. Where the Schedule printed in these Rules differs from the version displayed in our shops and published online, the published version applies.

28.3 Which format applies to your bet

A numbers bet is a bet on a specific draw. The valid number range, the game format and the odds that apply are those in force for that draw, not those in force at the time the bet was placed.

Where a format changes between acceptance of the bet and the draw:

(a) selections that remain valid stand, and are settled at the odds applicable to that draw;

(b) selections that are no longer valid are dealt with under Rule 28.4;

(c) where the odds taken relate to a superseded format and no equivalent odds apply to that draw, the affected bet is void and the stake returned.

28.4 Invalid, illegible and duplicate selections

A selection is invalid if it falls outside the valid number range for the draw concerned, is illegible, or repeats a number already selected on the same line.

Where a bet contains an invalid selection, the affected line is void and the stake on that line returned.

Understaked bets are settled proportionately under Rule 4(l).

28.5 Nominating a draw

Unless you specify a particular draw or date, a valid numbers bet is settled on the next draw of that event to take place after the bet is accepted.

Where more than one draw of an event takes place and no draw is specified, the bet is settled on the first draw to take place after acceptance.

Where a bet is placed for a draw that has already taken place, it is settled on the next corresponding draw to take place after acceptance, unless otherwise instructed.

Numbers bets are struck for individual draws. They cannot be combined with any other betting event, and two or more draws cannot be combined in an accumulative bet.

28.6 Acceptance times

Bets are accepted up to the latest acceptance time shown in the Schedule for that event. Where a draw is brought forward, bets stand up to 15 minutes before the actual draw time. Any bet accepted after the applicable time is void unless we are satisfied that the bet was placed before the draw started.

28.7 Postponed, cancelled and discontinued draws

If a draw is postponed, bets stand for the rescheduled draw, or for the next draw of that event if no rescheduled draw takes place.

If a draw is cancelled and not replaced, bets on that draw are void.

If an operator withdraws, suspends or discontinues a draw or a draw type, bets placed on a draw that does not take place are void and stakes returned.

28.8 Bonuses and consolations

No bonus or consolation dividends are paid on numbers betting unless specifically advertised.

Event-specific rules

Irish Lotto

Nominate any 1, 2, 3, 4 or 5 numbers to appear in the numbers drawn, and receive the odds displayed. You may bet on the numbers drawn excluding the bonus ball, or including it, as shown on the odds board.

The Irish Lotto evening comprises a Main Draw (also known as Draw 1 or Lotto), a Second Draw (Draw 2, Lotto +1) and a Third Draw (Draw 3, Lotto +2). A bet nominating the first, second or third draw stands for the Main, Second and Third Draw respectively, regardless of the order in which the draws take place.

Where the same number is selected in a double, treble or higher multiple, it counts once only and is ignored on subsequent occasions.

Where an accumulator is written to more folds than the number of valid selections allows, it is settled to the highest available number of folds, with the stake apportioned accordingly.

Bets are settled on the next Irish Lotto draw to take place after acceptance unless an alternative draw date is clearly indicated on the slip.

Any 3 Will Do (Irish Lotto)

A special bet combining the results of the Main, Second and Third draws. Odds are available for selecting 3, 4 or 5 numbers to appear in the combined results of all three draws. You may choose whether to include the bonus balls. Bets must be placed by the acceptance time for that evening’s draws. Where one or more of the three draws does not take place, Rule 28.7 applies.

Daily Millions

Bets must be clearly marked as Daily Millions, with the day and draw nominated. Where no draw is stated, Rule 28.5 applies.

49s

Bets are accepted up to the official start time broadcast in our shops. Any bet marked “dinnertime” is settled on the next Lunchtime draw.

Any 2 Will Do (49s)

A special bet combining the results of the Lunchtime and Teatime draws. Odds are available for selecting 3, 4 or 5 numbers to appear in the combined results of both draws. You may choose whether to include the bonus balls. The bet must be placed before the advertised off of the first draw it covers. If placed after the Lunchtime draw has taken place, it is settled on the Teatime draw and the following day’s Lunchtime draw.

New York Lotto, Spanish Lotto (La Primitiva) and Polish Lotto

Bets are settled on the official draw of the lottery named. The valid number range, the maximum numbers selectable, whether a bonus-ball option is offered, the draw days and our acceptance times are as shown in the Schedule.

All numbers betting

Bets are settled on the selections and dates printed on the customer receipt from mark sense slips and verified by our electronic till system at the time of acceptance.

28.9 Bets not covered by these rules

We accept numbers bets only on the events listed in the Numbers Betting Schedule and only in the bet types set out in this section. We do not accept any other numbers bet. Any bet not covered by these rules that is accepted in error is void, win or lose.

NUMBERS BETTING SCHEDULE

Current at the publication date of these Rules. The version displayed in shop and published at davepluck.co.uk is the version that applies.

Irish Lotto changed from 47 numbers to 45 numbers, and gained a Monday draw, with effect from the draws of 5 and 7 September 2026. Numbers 46 and 47 are not valid selections for any draw from 5 September 2026.

29 SPORTS BETTING

The term ‘Sports Betting’ refers to all other sports than Football, Greyhounds and Horses, which are covered separately.

Bets involving ‘related contingencies’ will be settled as singles with stakes divided equally between the selections, unless Special Odds are available. E.g. Tiger Woods to win all four majors. Stakes will be refunded on players or teams withdrawn prior to the start of an event. We reserve the right to deduct the equivalent of Tattersalls Rule 4(c) to reflect returning stakes on Non-Runners. Any bet accepted in error for an event which has already taken place or where betting has been suspended will be void as follows: Bets placed after our specified book close time or after the official start time of an event where no book close time is specified, will not be accepted unless authorised by a member of staff via a signature. Bets accepted after the official off-time will be void, win or lose, unless betting in running is offered.

American Football: Singles are only available on all NFL regular and post season matches. Overtime counts if played unless otherwise stated.

If a match is postponed bets are void unless it is the final of a competition in which case all bets stand for the rescheduled match.

Bets on teams to win divisions, conferences or competitions will be settled on the official standings immediately after the last match in the division, conference or competition has finished and any subsequent amendments to the result will not affect bets.

Athletics: Athletes awarded Gold, Silver and Bronze at the medal ceremony will be deemed 1st, 2nd and 3rd for settling purposes. In the case of participants tying for a medal, dead heat rules will apply.

With the exception of single race events, bets placed prior to the start of an event are subject to ante post conditions and stakes will be lost on any competitor who withdraws or takes no part.

Where an event in the Olympics (summer and winter), World or European Championships is postponed or abandoned bets will be void, unless the event is completed before the closing ceremony of the games in which case bets will stand.

Ante post rules apply to all Athletics bets placed before the day of the event starting unless otherwise stated.

Boxing: If a contest is postponed or abandoned all bets are void; if either boxer fails to answer the bell for the next round, his opponent will have been deemed to have won in the previous round; if for any reason the scheduled number of rounds is changed, all round bets are void.

A fight is defined as having started once the bell is sounded for the beginning of the first round. Should there be a withdrawal or a substitution of one of the boxers concerned, bets will be void. In the event of a ‘no contest’ being declared or a technical draw being declared within the first four rounds, all bets will be made void unless the outcome of a particular market has already been decided. If a bout is postponed bets are void, with the exception of the Olympic Games, where bets will stand on the bout if it’s fought before the closing ceremony. If a boxer withdraws during the period between rounds the fight is deemed to have ended in the previous round. The bell will signal the end of a round and the bell being sounded again will signal the start of the next round. Therefore, a boxer who withdraws after the bell is sounded to signal the start of the next round will be deemed to have lost in that round, even if there is no competitive action in the round.

A price will be offered for a draw and in the event of that occurring bets on either boxer to win will be lost. Outright bets are settled on the result as declared in the ring and are not subject to any revisions or amendments made after the boxers have left the ring.

Cricket: Singles and upwards accepted. Bets will be settled on the official result. For matches in knockout tournaments, bets will be settled on the team progressing to the next round.

At least one ball must be bowled in play after a bet is struck for any bet to stand, unless the bet is struck in-play on the match result market in which case the bet will stand, even if there is no further action in the match.

If a match is abandoned due to outside interference, and no official result is declared, bets will be made void.

Darts: A Darts match is deemed to have started once the first dart of the first leg in the first set is thrown.

If a match is postponed bets will be void unless the match is rescheduled and takes place the following day.

Golf: Outright bets are settled on the player winning the trophy. If a tournament is reduced from the scheduled number of holes, any outright bets placed after the final completed round will be void. For any golf bet where a price for the tie is not available, dead-heat rules apply if the result dictates. Two, three and four-ball betting bets stand once the players have tee’d off on the first hole. In matchplay competitions the player who advances to the next round is deemed the winner. If a round is abandoned, bets on that round are void. For Each-Way bets, dead heat rules apply.

In tournaments affected by bad weather, bets will be settled on the official result regardless of the number of rounds played.

Motor Racing: The podium positions will be used to determine 1st, 2nd and 3rd for betting purposes. Betting on fastest lap will be settled on the driver who sets the best time during the final qualifying session. Subsequent adjustments will not count.

Rugby (League and Union): Singles and upwards available. Unless otherwise stated, all Rugby bets do not include extra-time. If a match is postponed, bets will stand until the following Tuesday after which time they will be void. If a venue is changed from the one advertised all bets on that match are void. For first try scorer betting, penalty tries do not count.

Snooker: A snooker match is determined to have started with the break for the first frame.

Tennis: A Tennis match is deemed to have started with the first serve of the match. In the event of a match not being completed bets will be settled on the player who progresses to the next round. Correct score betting will be void.

In the event of a change in the total number of sets played (for example, a match originally designated as ‘best of 5 sets’ reduced to ‘best of 3 sets’ because of inclement weather) match bets will stand but the following markets will be void: set betting; game handicap betting; total games; number of sets; both players to win a set.

In the event of any of the following circumstances occurring, all bets will stand: a change of playing surface; a change of venue; a change from indoor court to outdoor court or vice versa.

If any player withdraws before the tournament begins or has no action after the bet is placed, bets placed on this player will be refunded and a rule 4 deduction may be applied to all tournament winning bets.

30 FOBTs

The maximum payout to any one customer or group (syndicate of customer, including bets from the same source) is £50,000. On any machine or collection of machines, on any day. Groups/syndicates of customers include associations or groups of individuals acting in concert, request or recommendation from a third party.

Once betting, selections are made pressing the ‘bet/start’ button on the machine determines that the bet will be placed on the next random draw generated by the systems central server.

Should a draw for whatever reason, not take place, then the bets will stand on the next randomly generated draw. If the server, for whatever reason, is unable to provide another draw, then the bet will be cancelled. Should this occur, the customer will be advised as such and the customers balance will retain at its previous balance.

In the event of machine failure the customer should immediately make David Pluck (North West) Ltd staff aware so as to enable validation of any claim via the shops ‘back office pc’. David Pluck (North West) Ltd are not responsible for any malfunctions in either the individual game content or the transmission of the data written which enables the games to be played. This includes any attempt from an external source to either defraud or otherwise interfere with the transmission of the game.

Payment will only be made to customers against the balance amounts validated by the ‘back office pc’ at the organising branch. David Pluck (North West) Ltd cannot accept liability for claims not validated in this manner. The ‘back office pc’ communicates with the systems central server and holds transmission logs for all the machines in the shop at the organising branch. The central server is operated by an independent company from a remote site. ‘Back office pc’ data will be considered the only true record of any bets made, winnings due or outstanding balance.

Individual game rules are available within each game, available on the betting terminals. These apply to any situations not covered by these rules.

Should David Pluck (North West) Ltd have evidence of fraud or malpractice resulting from a payment claim, then David Pluck (North West) Ltd reserve the option to withhold payment until such a time as an enquiry is completed. A decision of payment will then be made in accordance with the findings of the said investigations. Investigations will be completed as quickly as reasonably possible, and normally within 14 days. The customer will be told the outcome, and may refer the matter under Section 1.

Any damage to machines that result in claims for any outstanding winnings can be withheld depending on the outcome of any subsequent claim for damages for repair of machines and any such winnings can be used as part or full payment against such damage.

Free machine credit includes Cash Drops and Fortune Codes.

Any free machine credit given out will be subject to T&C’s including expiry date.

If a code is not redeemed within the active dates we cannot be held liable for codes not being used.

Codes may be withdrawn or amended where we have reasonable grounds to believe an offer is being abused (see the stake splitting and abuse rule in Section 3); codes already issued and within their validity period will otherwise be honoured.

We reserve the right to stop any codes going to any numbers we believe to be abusing the offer (as defined in Section 3).

FOBT Tournaments

Free to enter, no money will be returned from Tournament mode. Prize winners paid in free machine play.

31 BETTING IN RUNNING

In running bets should be placed on our Bet Stations (SSBTs) and will be governed by the rules available on the terminal.

Where an in-running bet is taken over the counter, it will be settled at the price available at the time. Betting is suspended during significant events, and we will not accept bets during these times.

Whilst every effort is made to ensure information is correct, in the event of a price dispute we reserve the right to seek true confirmation of the price at the time the bet was struck, and settle any bets at that price. The price at the time the bet was struck will be established from our electronic till records and our data suppliers’ records. It is made clear to clients that the company cannot be held responsible for errors or delays in transmission from suppliers of data to us.

We reserve the right to not offer in-running betting on events at our discretion.

Our standard rules will cover bets placed on markets unless otherwise stated.

32 LOST TICKETS

Lost ticket claims can only be considered within 28 days of the bet being placed.

Where a claim is made with regards to a lost ticket (i.e. a winning ticket has been lost so cannot be presented to claim), David Pluck is under no obligation to make any payments.

Where a payment is being made, David Pluck reserves the right to:

– Not consider payment without valid photo ID

– Require a matching handwriting sample, completed in shop in view of CCTV

– Require full bet details, including all selections, stakes, and bet types

– Make payment via cheque, to the name and address on ID, irrespective of the total payment

In all cases, tickets can only be paid out to the customer who placed the bet.

33 SSBT TERMINALS

Bets placed on our Bet Stations (SSBTs) are subject to the rules displayed on the terminals. These rules are provided by the terminal supplier and can be viewed on screen before any bet is placed; the supplier’s rules govern the markets, pricing, maximum payouts and settlement of terminal bets, and where they differ from these Rules the terminal rules apply to terminal bets. Any query or dispute about a Bet Station bet should be raised through the procedure in Section 1, and we will take it up with the supplier on the customer’s behalf; unresolved disputes may be referred to IBAS in the usual way.

Free Bet Station Bets

Runs from dates as advertised in-shop. Invest to the criteria advertised on selected coupons and receive a free Bet Station voucher. One free voucher per day per customer, whilst stock lasts.

34 CUSTOMER COMPETITIONS

Any customer competition that does not state a ‘claim by’ date, will have an end date of 7 days after the completion of the event that it refers to. Any free bet issued as a prize for any competition will not have a stake included in any returns. Photocopies will not be accepted for prize claims.

Only one entry per day, per customer allowed. Customers found to be making multiple entries per day will be disqualified from competition.

35 VIRTUAL BETTING

VIP Bingo

VIP Bingo draws are shown on screens in our shops. There are 49 numbers i.e. 1-49 within each VIP Bingo draw. 35 numbers will be randomly drawn from these 49 in each draw.

1. Bets stand for the next event(s) to go off after the bet is placed (indicated by the draw times and shown on the official bar coded receipt). Bets will not be accepted after the no more bets signal or during the event.
2. Payout will only be made on presentation of the official bar coded receipt. Once payment has been made on this receipt no further claim for payment will be accepted.
3. In the event of a technical fault preventing a draw being made (i.e. not transmitted to any shop), bets will be void. However, where the draw is made but due to a technical fault is not transmitted to an individual site, bets will stand for that draw and payment will be made when the result of that draw is established.
4. In the event of a proven technical malfunction or outside interference with the system, we reserve the right to declare bets void.

Virtual Racing Rules

Virtual racing is a computer generated presentation of a random number draw in which each number is represented by a different horse or greyhound.

The winners and placed selections are determined by the random number draw. Odds are set by the number of times a runner is represented in the draw. Thus runners which represent more numbers in the draw have a better chance of winning and are therefore quoted at a shorter price.

Betting on Virtual Horse Racing follows the same rules as British horse racing and betting on Virtual Greyhound racing follows the same rules as BAGS greyhound racing.

Selections on Virtual Racing may be combined in bets with selections from other betting events with the exception of other non-virtual numbers events (e.g. 49’s, Irish Lotto, etc.). Bonus and Consolation payments will apply to Virtual Racing bets placed on our range of Speciality slips.

A Virtual Race is described as a handicap to signify the place terms on the race. It does not indicate that every horse has an equal chance.

Bets on Virtual Racing will be accepted up to the official start time broadcast in our shops.

36 PRICE BOOSTS

1. Must be placed on the provided A4 Price Boost coupons.
2. Singles only.
3. Max stakes apply as advertised on screens and coupons.
4. Evidence of stake splitting will see bets in excess of the stake limit being settled at the standard odds (see the stake splitting and abuse rule in Section 3).
5. Bets must be placed before the time stated on the coupon.
6. Boosts can be withdrawn where we have reasonable grounds to believe the offer is being abused (as defined in Section 3).
7. Boost odds are liable to fluctuate with market changes.
8. Any non-runners will see remaining selections settled at standard odds unless stated otherwise on the coupon.

37 TOP TIPSTER COMPETITION T&C’S

Runs from dates advertised in-shop. Free to enter to all spending customers. One set of entries per client – more than one set will result in discounting of all entries. Dead heat rules apply. Clients select 2 horses from the meeting advertised ‘win only’ (each way not accepted). Selection ‘winnings’ are scored to a £1 stake. All in run or not – non-runners win no points. Clients can enter any day and do not have to make selections every day. Daily entries only accepted when scanned through our till system by a staff member. Selections on races which have already run will be void. The client with the highest ‘winnings’ at the end of the tournament is the winner. Shop prize as advertised, dead heat rules may apply.

These Rules are correct at time of printing. Full Rules are available online at www.davepluck.co.uk and may be updated. Version 2026-1. Bets are settled under the version of these Rules in force when the bet was placed; dated previous versions are available on request from Head Office.