Day in the life

What's it like to work in a bookies?

A question we often get asked by applicants is, “What is it like to work in a bookies?”. So we asked one of our staff whose account is below (with a changed name, of course)!

Hi, I’m Sam Sampson, and I started working for Plucks six months ago.

Before I came here, I worked at my local chippy, where I got fed up of smelling of grease all the time, and before that at a hardware store which unfortunately closed during COVID and I was made redundant.

I was made up to get a job here. A couple of mates asked if the hours bothered me straight away, but I was used to working later anyway, and the pay is good, more than I was on there! It was also a relief to start working somewhere that I didn’t have to worry about it closing after a few quiet shifts. I know we haven’t closed any stores in a long long time, even through COVID.

A little more about the job

I’ll be honest, I didn’t know what to expect. I only ever stuck bets on the National before online, so it was a surprise to find it wasn’t like you see in gangster films; dark, dingy, a bit smelly. Instead, it was quite a fancy shop, especially following its recent refurbishment (apparently most of the shops have had these by now and look boss). I was amazed how secure all of our shops are too with protective screens and more in place at all the shops.

If I’m opening, I get in around 15 minutes before my shift, get the tills floated, and check all the machines are working which is easy enough. Machines handle quite a bit of the business for us (I just have to count money and handle payouts for lucky winners), but there is still quite a bit of business over the counter too. I enjoy this, as a lot of the customers are regulars, and despite what you may read in the papers, a lot of them are normal (sometimes eccentric) people, who often love a gab as if it were the local pub. Indeed, we have a couple of groups who will meet in our shop, get a brew, and play bingo for a bit. It’s a social thing for many!

What stands out?

Learning the job took about three months, starting from all things betting, to opening, closing, and running a shop. It became second nature very quickly, and there was a twinge of pride when I was let loose on my own that first time! I don’t always work in the same shop, but it adds to the variety. Staff cover holidays in different stores, plus any illnesses. I’ve already said the pay was good, but I’ll get a bonus after a year’s service (£500!!), as will my mate who recommended me to work here. There are others too, including those for fulfilling your rota for a six-month period without going off. Loads got it last time.

My favorite thing about working here? No two days are the same. Different people will be coming to bet on different things depending on what’s on. You only have to have the Merseyside or Manchester Derbies on to see all the footy fans come in. Wednesday and Saturday see all the lottery players coming in to see us. And Saturdays are just busier in general, with the best racing normally saved for them, plus other things like football, boxing matches, and loads of other sports.

Would I recommend working here? Well, if you like interacting with people as part of your job then yes. It’s a great laugh. Of course, I have to deal with the occasional upset customer, but diplomacy works out, and they are never annoyed if they are winning!